For anything not covered here or in the listing description please email us at firstname.lastname@example.org and we will respond to you within 24-48 hours during business hours.
Frequently Asked Questions
Can I have a photo of my candle?
Yes, and there is no additional fee for this. One photo is included in our fee. Please email us your photo with your order number to email@example.com
Please also state in your order instructions that you would like a photo. Photos need to be clear.
I like parts of different candles, can I change the writing or colour ribbon on your current listings for example?
Yes. If you like the writing on one candle, and the decor on another, purchase the design your own candle listing and leave your instructions at checkout. The price of the design your own candle is available online. Please view this listing to see the prices based on what size candle you are ordering. We can usually cater to many requests for ribbons but please be aware they are subject to availability.
Do you offer custom design candles?
Yes this is our specialty. If you would like us to match your personalised keepsake candle to your invitation or cake, or simply wish to create something unique please talk to us about this as we love this do this. The price of this is as per the ‘Design Your Own Candle’ listing. Please see our shop for price details pending which size you are after.
What is your turnaround timeframe for orders?
Please refer to our processing timeframe and shipping policy, located on our main menu under 'SHOP POLICY'.
I would like to order godparent/gift candles, do you offer these and if so, how can I order them?
Yes, if you go to our shop, there are listings for a three piece set, four piece set, and a five piece set. You have the ability to select which size you would like for your main candle, together with the size of the godparent candles.
All our pillar candles are 7cm diameter.